Remodeling and Additions

Do I have to have an architect?
Can you draw a plan to convert my carport into a bonus room?
Do you repair Air Conditioning and Heating systems?
Can you tell me if my entire house needs to be rewired?
Do you install brick as well as stucco?
Do you offer custom cabinets?
Do I have to move out when you are remodeling my kitchen?
Do you remodel bathrooms and do the plumbing and tile work too?
What type of insulation do you use?
What types of flooring do you offer?
Do you erect steel buildings?

Insurance Repair

What is done after water damage in my home? Do you use a dehumidifier?
Does mold develop every time there is water damage?
A neighbor's tree fell on my house. Can I say I want PRO to do the repair work?
Can you get rid of all the burn / smoke smell after fire damage?
How do I know if I have a sinkhole?
What do I do with a sinkhole?
What should I expect my insurance adjuster to do for me exactly?
Does the insurance company make PRO use the cheapest materials and lower quality products?
What is the best way to get what I deserve from my insurance company?
How much will I have to pay? If I had a claim earlier this year and paid the deductible do I have to pay it again on this project?
What if it ends up costing more than the estimate?

Licenses, Qualifications and References

Are you licensed? What about your subcontractors?
What insurance do you / the subcontractors carry?
What permits are required and do I have to handle that?
Do you warrant your work?
How long have you been in business?
Are you a member of the Better Business Bureau?
Do you provide references of your past customers with projects like mine?
Do you have any before and after photos of past projects?
What are you best known for?
Have you received any awards?
Where is your office located?
Do you do work outside the Orlando area?

Estimates and Contracts

For insurance repair work, do I get an estimate from my insurance company or from you?
How do I know I will get high quality materials and workmanship if the insurance company is the recommender?
Do I have to pay my deductible amount to you? When?
What if the repairs end up costing more than the insurance company first thought?
Do you do free estimates for non-insurance related projects?
Do you include every detail in the estimate?
What happens if I change my mind on the type of flooring I want after I've signed a contract?
How much of a deposit do I need to put down?
Do you accept credit cards?
Do you guarantee a date the project will be completed?
When does the contract say I have to pay the total balance?
Will there be one person at PRO overseeing my whole project that I can ask about anything?
Once started, should I expect work to be done on my project every day?

Remodeling and Additions

Do I have to have an architect?
Yes, as all local building departments require signed and sealed plans from an architect or engineer in order to obtain a permit for any building improvements.
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Can you draw a plan to convert my carport into a bonus room?
Yes, we can visit your site and look at the project with you. Then we will draw a preliminary plan to aid you in your remodeling decisions and this plan can be forwarded to any architect for final drawings.
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Do you repair Air Conditioning and Heating systems?
Yes. As part of our larger projects, we have certain licensed professionals we use on a regular basis because of their track record with us in providing excellent work and being very reliable. If the A/C project is by itself or a small job, we will offer you a recommendation of the best companies you can call directly.
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Can you tell me if my entire house needs to be rewired?
Yes, we can make an assessment, but the final decision would have to be made by a licensed electrician. We have certain licensed professionals we trust and would call in.
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Do you install brick as well as stucco?
Yes, we can do all types of masonry work.
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Do you offer custom cabinets?
Yes. We are an excellent source for custom cabinetry of all types including custom entertainment centers, kitchens with custom laminate or solid wood, bathrooms and built-in closet cabinetry.
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Do I have to move out when you are remodeling my kitchen?
Normally, it is necessary to do without use of a kitchen for some period of time during remodeling, but you may be able to stay in your home during the work depending on your particular floor plan.
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Do you remodel bathrooms and do the plumbing and tile work too?
Yes. We help you see your options for complete or partial bathroom remodeling and then design it exactly like you want. We can help you choose fixtures, paint, showers, tubs, tile, flooring, and wall coverings that meet your budget.
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What type of insulation do you use?
Rather than only offering one ‘standard’ kind, we use the most current and applicable type for the structure we are working on.
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What types of flooring do you offer?
We have so many choices of flooring it is amazing. To help you choose most easily, we will meet you at our showroom where you can see for yourself many options in tile, carpet, vinyl, solid vinyl, wood, bamboo and high tech.
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Do you erect steel buildings?
Yes. We have one of the most experienced steel building companies in Florida work with us on these projects.
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Insurance Repair

What is done after water damage in my home? Do you use a dehumidifier?
We recommend you immediately call one of our preferred specialists for the drying process. They use a dehumidifier and many other special processes that will help minimize your damage.
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Does mold develop every time there is water damage?
No, but PRO, along with your insurance adjuster, will look carefully for mold and will call in qualified experts as needed for thorough and complete removal of the mold. This process is called remediation and is necessary to prevent extensive mold damage and serious health risks.
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A neighbor's tree fell on my house. Can I say I want PRO to do the repair work?
Yes. According to Florida law, you can choose any one to do your work. You only need to state your choice to your adjuster or agent. All the major insurance companies in Central Florida list us as a preferred contractor and thus are familiar with Premiere Restoration.
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Can you get rid of all the burn / smoke smell after fire damage?
Yes, we replace and/or remove everything that retains a smoky smell after our special cleaning process. For example, in a kitchen fire, you may get new appliances if they retain a smoke odor, all covered under insurance.
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How do I know if I have a sinkhole?
You may walk out of your house and observe a large crater in your yard that was not there the day before. However, it is more common to notice small changes and hopefully be forewarned. Signs you may have a sinkhole developing include:

• Circular patches of wilting vegetation
• Cracking in your walls, floor, pavement or pool deck
• Sagging or slanting fence posts, trees, etc.
• Fresh exposures on fence posts, trees, etc.
• Small pond formation after rain where water had not collected before
• Doors or windows no longer close properly
• New soft or depressed area in yard

What do I do with a sinkhole?
If you have sinkhole activity near your home or property damage from a sinkhole you should immediately contact your insurance company. Florida Law requires insurance companies to provide coverage for damage caused by sinkholes. Your insurance company will make an initial inspection of the property to determine if the damage is consistent with sinkhole activity. Then they are required to obtain and pay for a qualified expert to investigate the damage and to issue a written certification as to whether the damage was caused by a sinkhole.
Premiere Restoration Orlando has experience evaluating the damage in terms of repair and restoration. A Senior Estimator will be glad to come out to your home and let you know the extent of the repair project and what must be done to prevent further cave-ins and costly damage.

What should I expect my insurance adjuster to do for me exactly?
In most cases, your adjuster will remain your contact throughout your claim and will make coverage decisions during the restoration process. He/she will work closely with your contractor to make sure that things are moved along as rapidly as possible and will also work with you on any additional costs you incur during the restoration and reimburse you if appropriate.
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Does the insurance company make PRO use the cheapest materials and lower quality products?
You are covered for “like, kind and quality” under your policy and the insurance company does not dictate to PRO what material to use, only to put your home back to it’s original condition.
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What is the best way to get what I deserve from my insurance company?
In our opinion, it is always best to listen carefully to your adjuster and let him/her make their own assessment of your damages. After they have made it clear what they determine you should get, then you can make your own assessment and ask the pertinent questions about your claim and your rights under your policy.
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How much will I have to pay? If I had a claim earlier this year and paid the deductible do I have to pay it again on this project?
Your deductible is per occurrence and will be due on every claim you make.
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What if it ends up costing more than the estimate?
During the restoration, if any cost increases or questions arise, the adjuster is contacted so that he/she can make sure that your policy will cover the increases.
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Licenses, Qualifications and References

Are you licensed? What about your subcontractors?
Yes, we, and all of our subcontractors are insured to a limit greater than that demanded by the State of Florida, because all of the insurance companies that we represent require larger limits of liability, etc.
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What insurance do you / the subcontractors carry?
We carry liability insurance that protects you from any problems that we should cause during our work on your property.
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What permits are required and do I have to handle that?
In most cases, permitting is our job and we have a permit issued to us as the contractor on your job.
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Do you warrant your work?
Yes, our warranty is at least one year and sometimes more.
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How long have you been in business?
More than twelve (13) years.
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Are you a member of the Better Business Bureau?
Yes we are and we encourage your inquiries.
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Do you provide references of your past customers with projects like mine?
We can and do provide as many references as you want.
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Do you have any before and after photos of past projects?
We have many before and after photos of our work available.
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What are you best known for?
Our reputation in the industry is for integrity and quality workmanship along with rapid warranty response.
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Have you received any awards?
We received a First Place from the Home Builders Association of Florida for a total remodel, which, incidentally, was after a large fire loss.
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Where is your office located?
Near Lee Road and Edgewater Drive in the Orlando area.
5107 Andrus Avenue, Orlando, Florida 32804

Directions To Our Office
Directions from I-4: Take the Lee Road exit and go West about 3 miles. Turn left at the light onto Edgewater Drive. After only a few hundred yards turn left onto Andrus and we are down on the right, 5107. Look for our Morgan Services sign out front.
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Do you do work outside the Orlando area?
We work mainly in the Orange and Seminole County area, but do some work in Osceola and Lake County areas as well.
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Estimates and Contracts

For insurance repair work, do I get an estimate from my insurance company or from you?
That is up to your adjuster. Often your adjuster will call on Premiere Restoration as the repair expert to come out to your site, assess everything and do a complete and detailed estimate.
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How do I know I will get high quality materials and workmanship if the insurance company is the recommender?
You, and everyone else, are under contract with your company to return your property to its original condition. Therefore, we have to use at least the quality that you had to begin with and sometimes, of course, due to changes in the market, you may receive better. Never less.
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Do I have to pay my deductible amount to you? When?
In most cases, we ask you to pay your deductible to us before the work begins. There are exceptions to our company rule, but the exception is rare. We feel that this is a small show of good faith on your part in that we don’t ask for any other money from you at this point.
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What if the repairs end up costing more than the insurance company first thought?
Justified additional costs should never be a problem for the property owner. Premiere Restoration, in most cases, has an ongoing relationship with your insurer and can negotiate any scope or cost changes during your construction/repair project. We will contact the adjuster during the repairs and get any authorization for additional costs at the moment the extra work is noted, trying to keep from interrupting the flow of the job.
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Do you do free estimates for non-insurance related projects?
Yes – an estimate is free when you receive 100% credit on your project invoice should you decide to contract with us for your work. The initial fee varies based on the time we think would be involved in the estimating process. If we are involved in a project at your home or business, we can give you an on site estimate at no cost during the work.
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Do you include every detail in the estimate?
Yes, we use very detailed, unit-cost driven estimating systems and meet or exceed the insurance companies’ requirements for this.
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What happens if I change my mind on the type of flooring I want after I've signed a contract?
Once you have made a choice and it is ordered, changing your order may cost a restocking fee. Since you are able to actually see and feel the flooring at our showroom or when we bring you samples, we have not had any problems with late changes.
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How much of a deposit do I need to put down?
In a remodeling job, for instance, you will be asked to make a down payment of approximately 40% and the remainder upon completion.
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Do you accept credit cards?
Yes.
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Do you guarantee a date the project will be completed?
Although we would like to be able to do so, there are too many unforeseen obstacles in construction (most often weather-related) to guarantee a completion time or date. We completely understand that the work must progress as quickly as possible for our customers to be happy, and we are focused on that at all times. We keep you updated on the progress or delays so you know what is going on with your project on a regular basis.
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When does the contract say I have to pay the total balance?
The contract will state a payment schedule and this varies on all projects. The size of the contract and the material needed will have a bearing on the schedule, but in the end, the balance due will be “upon completion”.
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Will there be one person at PRO overseeing my whole project that I can ask about anything?
There will be at least one PRO Project Superintendent that is supported by the office staff at all times.
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Once started, should I expect work to be done on my project every day?
Yes. As a valued customer, once your project becomes one of our 'Jobs in Progress' we have systems in place that insure the work is progressing as quickly as possible. You won't actually see all the work being done by our staff and subcontractors when there is no reason to be at the job site, but our office manages every step of the project and will give you frequent updates.
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